Refund Policy – NovaCart
Thank you for shopping at NovaCart. We strive to provide high-quality products and excellent customer service.
1. Return Eligibility:
- Items must be returned within 14 days of delivery.
- Products must be unused, in original condition, and with original packaging.
2. Non-Returnable Items:
- Used or damaged items
- Personal care products
- Items marked as final sale
3. Refund Process:
- Once we receive your return, we will inspect it.
- If approved, your refund will be processed within 5–7 business days to your original payment method.
4. Shipping Costs:
- Customers are responsible for return shipping costs.
- Original shipping fees are non-refundable.
5. Damaged or Wrong Items:
- If you receive a damaged or incorrect item, contact us within 48 hours with photos.
6. Contact Us:
For any questions, please contact us at:
Email: support@novacart.com